Account Hub
Verafied New York — 3PL Fulfillment by Anfex Promptly
Account
#32020036VERAFIED New York
Go-Live: March 20, 2026
Fulfillment Facility
Anfex Promptly (USNJ1)1319 N. Broad St, Hillside NJ 07205
FDA-registered · NYC satellite hub model
| SKU | Product | Status |
|---|---|---|
| FW25BG02_BLK | Black Club Bag | LIVE |
| FW25BG02_BRN | Chocolate Club Bag | LIVE |
| FW25BG03_BRN | Medium Chocolate Club Bag | Pending |
Scope
D2C fulfillment — domestic US. Signature required + shipment insurance on every order. NYC satellite hub operations — coordinating movements to and from the Verafied Showroom and Verafied locations as part of the co-location fulfillment model.
Excluded from AP
International orders · Moda Operandi / Mirakl orders · Non-AP SKU orders. These continue to be handled by Verafied team with no change to existing process.
Weekly operations call — Proposed
AP would like to offer a standing weekly ops call on Wednesdays during the initial ramp-up period to ensure the account runs smoothly, address any issues in real time, and align on growth and scaling plans. Timeline and duration to be confirmed jointly. Contact Cristal (ops@anfexpromptly.com) to schedule.
Your Account Manager
Cristalops@anfexpromptly.com · (908) 248-8890
Day-to-day ops · Orders · RTS · Claims · Receiving
Escalations
Vitaliy — CEOv@promptly.us · (201) 660-2051
Account escalations · High-value situations · Strategic
Quick links
WMS / Operations Portal →Separate credentials required
Inbound Shipment Tracking Board →
Track all inbound shipments to AP facility
Submit New Inbound Shipment →
Notify AP of incoming stock, packaging, or materials
How it works
End-to-end fulfillment flow — click each step
01
Order placed
Shopify
02
Routed to AP
By SKU
03
Allocated
Reserved
04
Packed
USNJ1
05
Shipped
Insured + sig req
06
Confirmed
Shopify updated
Customer places a domestic US order on Shopify containing one or more of the active Verafied SKUs handled by AP. Shopify records the order and determines fulfillment routing based on which location holds inventory for those SKUs.
Order is automatically routed to Anfex Promptly USNJ1. No manual action required — the system reads the SKU and assigns the order to the AP fulfillment location. International orders and Moda Operandi orders are excluded from AP's queue entirely and handled by the Verafied team directly, exactly as today.
Units are reserved immediately against AP's on-hand stock at USNJ1, preventing oversell across all channels. The order enters AP's fulfillment queue for the warehouse team to process.
AP's warehouse team picks, barcode-verifies, and packs using Verafied-approved materials and packaging standards. Every order is packed to Verafied's specification. No input required from Verafied's team at this stage.
Shipped with signature required and full shipment insurance on every package. Both are applied automatically to every label AP generates — no exceptions. The customer receives a Shopify-native tracking notification immediately upon shipment.
Shopify is updated automatically — order marked fulfilled, inventory deducted at the AP location only, customer's tracking number live. Your other Shopify locations and Moda Operandi integration are completely unaffected.
Anfex Promptly handles
Domestic US orders for all AP-handled SKUs. Pick, pack, and ship with signature required and full shipment insurance on every order. Inventory storage and receiving at USNJ1. Automatic fulfillment and tracking updates to Shopify. All returns, RTS handling, and insurance claim management on Verafied's behalf.
Verafied team handles
All international orders. Moda Operandi orders via Mirakl (fully unaffected by AP setup). NY Warehouse 1 fulfillment as before. Dumbo Showroom walk-in sales. Customer service and refund decisions. Shipsurance claims on NY Warehouse 1 shipments.
Process logic overview
Shopify is the source of truth for all inventory and orders. When a domestic US order comes in for an AP-handled SKU, it routes to AP automatically — no manual handoff needed. AP processes the order end-to-end and pushes fulfillment status and inventory updates back to Shopify at the AP location only. The Verafied team's own locations (NY Warehouse 1 and Dumbo Showroom) are never touched by AP's system. AP also serves as the NYC satellite hub for Verafied’s Showroom and in-house operations — coordinating movements to and from Verafied locations as part of the integrated fulfillment model. All channels — including Moda Operandi via Mirakl — continue operating without any change to their existing setup.
Teams & contacts
Who is who — both sides
Anfex Promptly — AP Team
Cristal
Account Manager
ops@anfexpromptly.com
(908) 248-8890
(908) 248-8890
Day-to-day ops · Orders · RTS · Insurance claims · Receiving
Larysa
Billing
billing@anfexpromptly.com
Invoicing · Billing questions
Ops Team
Warehouse & Operations
ops@anfexpromptly.com
(908) 248-8890
(908) 248-8890
Receiving · Shipping · Warehouse queries
Vitaliy
CEO
v@promptly.us
(201) 660-2051
(201) 660-2051
Account escalations · High-value situations
Verafied New York — Client Team
Raymond
Tech & Operations
Via work chat
Shopify admin · Moda/Mirakl integration · Location management · Tech setup & coordination
Verafied CS Team
Customer Service
Via work chat
Customer communications · Reship / refund decisions · Order inquiries
Vera Wang
Founder & Owner
Direct — via V
Strategic decisions · Escalations · Account ownership
How AP and Verafied team communicate
Primary channel: Work chat (V, Michael, Vera — shared group). Cristal is the single operational point of contact between AP's warehouse team and Verafied's customer service team. All RTS notifications, order questions, and inventory updates flow through Cristal to Verafied CS — AP does not contact customers directly. Tech coordination (Shopify, inventory sync, routing) is handled between V/Alex and Raymond.
Launch SKUs & order routing
Active products and routing logic
| SKU | Description | Insurance | Signature | Status |
|---|---|---|---|---|
| FW25BG02_BLK | Black Club Bag | Shipment insurance — every order | Required | LIVE |
| FW25BG02_BRN | Chocolate Club Bag | Shipment insurance — every order | Required | LIVE |
| FW25BG03_BRN | Medium Chocolate Club Bag | Shipment insurance — every order | Required | Pending |
| Order type | Routing | Handled by | Notes |
|---|---|---|---|
| Domestic US — AP-handled SKUs | Anfex Promptly USNJ1 | AP — automatic | Signature + insurance applied automatically |
| NYC satellite hub — Showroom & Verafied locations | AP USNJ1 ↔ Verafied NYC | AP coordinates | Inbound/outbound movements between AP facility and Verafied Showroom |
| International orders | Excluded from AP queue | Verafied team as before | No change to existing process |
| Moda Operandi orders | Excluded from AP queue | Verafied team via Mirakl | Mirakl integration fully unaffected |
| Mixed: AP SKU + other SKU | Partial fulfillment | AP ships AP SKU · Verafied ships remainder | Shopify shows split fulfillment automatically |
Mixed orders
When a single order contains one AP SKU and other items AP does not hold, AP processes and ships the AP SKU line only. That line is marked fulfilled from Anfex Promptly in Shopify. The remaining items stay unfulfilled for the Verafied team to ship from their location as usual. No disruption to the customer experience.
Inventory location independence
AP's stock is held at USNJ1 only. NY Warehouse 1 and Dumbo Showroom inventory are fully separate — nothing AP does affects those counts. The Moda Operandi / Mirakl integration reads from NY Warehouse 1 only and is completely unaffected by AP's operations.
Process map
Visual overview of order routing and fulfillment logic
Anfex Promptly
Verafied team
Shared / system
Decision point
Filter rule summary — automation rules fire in this order
| Priority | Rule | Condition | Action |
|---|---|---|---|
| 1 | Exclude International | Ship-to ≠ US | Do not import to AP queue — Verafied team handles |
| 2 | Exclude Moda Operandi | Source / notes = Moda / Mirakl | Do not import to AP queue — Mirakl / Verafied handles |
| 3 | Route AP SKUs | SKU = FW25BG02_BLK, FW25BG02_BRN, or FW25BG03_BRN | Import to AP queue — ship from USNJ1 |
| 4 | Signature Required | Store = Verafied + AP SKU present | Delivery confirmation = Signature Required |
| 5 | Insurance | Store = Verafied + AP SKU present | Shipment insurance applied to every label — no exceptions |
Insurance & claims
Shipment insurance — every AP-processed order without exception
Applied automatically — no action required from your team
Every order fulfilled by Anfex Promptly is fully covered by shipment insurance. This is applied automatically to every label AP generates — including reshipments following an RTS. No setup, no manual action, no additional cost to Verafied.
| Coverage | Status | Who manages | Timeline |
|---|---|---|---|
| Lost in transit | Covered | AP files and manages on Verafied's behalf | 1–2 weeks from filing |
| Damaged on delivery | Covered | AP files and manages on Verafied's behalf | 1–2 weeks from filing |
| Non-delivery (delivered but not received) | Covered | AP files and manages on Verafied's behalf | 1–2 weeks from filing |
| NY Warehouse 1 orders (Shipsurance / Shopify) | Verafied team | Unchanged — AP not involved | — |
To initiate a claim
Contact Cristal at ops@anfexpromptly.com or (908) 248-8890 with the order number and a brief description of the issue. AP will open and manage the claim and provide status updates at each stage through to resolution.
Escalation
For urgent situations, high-value orders, or claim disputes — contact Vitaliy directly at v@promptly.us or (201) 660-2051. AP takes full responsibility for every claim on orders it processes.
Returns & return to sender
Process, workflow, and contacts
Most common cause
Customer unavailable to sign for delivery. All AP-processed orders require signature at delivery. Shopify-native out-for-delivery notifications are sent on every AP order to reduce missed deliveries. Despite this, RTS situations will occur — the process below is designed to resolve them quickly with minimal friction for both teams.
1
Package returned to AP USNJ1
Carrier returns the undeliverable package to Anfex Promptly as the registered ship-from address.
Carrier → AP Warehouse
2
AP receives, logs RTS, and restocks unit
The return is logged in AP's system and the unit is returned to available inventory. Cristal is notified the same business day with the order number, SKU, return reason, and date.
AP Warehouse → Cristal — same business day
3
Cristal notifies Verafied CS via work chat
Cristal sends full order details to Verafied CS. Cristal is the single point of contact between AP and Verafied's customer service team. AP never contacts the customer directly.
Cristal → Verafied CS — within 4 hours of AP receiving the return
4A
Reship path
Verafied CS confirms the new delivery address with Cristal. AP generates a new shipment with insurance and signature applied automatically. Shopify is updated when the new label is generated.
Verafied CS → Cristal → AP ships
4B
Refund path
Verafied CS processes the refund in Shopify. Cristal updates AP's system to reflect the restocked unit. Inventory count at the AP Shopify location is corrected accordingly.
Verafied CS in Shopify · Cristal updates AP system
Escalation
For repeat RTS situations, high-value orders, or any case requiring immediate attention — contact Vitaliy at v@promptly.us or (201) 660-2051.
Inbound shipments
Sending stock, packaging, and materials to AP — including Showroom movements
AP Fulfillment Facility — USNJ1
Anfex Promptly
1319 North Broad Street, Hillside NJ 07205
Attn: VERAFIED / Cristal Cortes
Phone
(908) 248-8890 Email
ops@anfexpromptly.com
(908) 248-8890 Email
ops@anfexpromptly.com
| Inbound type | Attn line | Action on receipt |
|---|---|---|
| Product stock (cartons / pallets) | VERAFIED / Cristal Cortes | AP receives, counts, confirms WRO, Cristal notified, Shopify AP location updated |
| Packaging materials (tissue, boxes, inserts) | VERAFIED / Cristal Cortes | Received and held in VERAFIED packing area. Cristal notified same day. |
| Uline orders placed direct by Verafied | VERAFIED / Cristal Cortes | Same address and attn line — received and held with VERAFIED materials |
| Showroom / Verafied location transfers | VERAFIED / Cristal Cortes | Movements between AP USNJ1 and Verafied NYC locations. Coordinated via Cristal. Inventory updated upon receipt at either end. |
Inventory update on receipt
Once inbound stock is confirmed received at USNJ1, AP updates the inventory count in the fulfillment system. This automatically pushes the updated level to Shopify at the Anfex Promptly location only. NY Warehouse 1 and Dumbo Showroom counts are never affected.
Shipping
Domestic US rates and requirements
| Service | Condition | Customer pays |
|---|---|---|
| Standard (3-4 business days) | Orders $100.00+ | FREE |
| Standard (3-4 business days) | Orders $1.00 - $99.99 | $12.95 |
Coming soon
Additional shipping options (Next Day Air, 2-Day, 3-Day Select) being configured. Transit times will be updated for Hillside, NJ origin.| Requirement | Detail |
|---|---|
| Signature Required | Applied automatically. Confirmed by VW March 19, 2026. |
| Shipment Insurance | Applied automatically, including reshipments |
| Same-Day Cutoff | 12:00 PM EST |
| Primary Carrier | UPS |
Inventory
Stock management and locations
| Event | What happens |
|---|---|
| Inbound arrives | AP receives, counts, confirms. Shopify AP location updated. |
| Order ships | Inventory deducted automatically from AP location. |
| Reconciliation | AP cross-checks internal counts against Shopify daily. |
Location independence
AP, NY Warehouse 1, and Dumbo Showroom inventories are fully independent. Moda/Mirakl reads from NY Warehouse 1 only.Returns restocking
Returns for NY Warehouse 1 orders should restock there, not to AP. Coordinate with AP if AP restocking needed.| Shopify Location | Role |
|---|---|
| Anfex Promptly (USNJ1) | 3PL fulfillment |
| DUMBO Office | Showroom / office |
| NY Warehouse 1 (Default) | Verafied warehouse |
Updates & to do
Latest changes and upcoming items
March 20, 2026 — Go-Live
FW25BG02_BLK and FW25BG02_BRN live and shipping from USNJ1. First shipment processed. All systems operational.March 19, 2026 — Configuration complete
All settings configured. Automation rules live. Signature required confirmed by VW at 5:00 PM.Shipment notification settings — To be confirmed
Customer email notifications on shipment are managed through Shopify. Options under discussion with Verafied team: notification sent when label is created (immediate), when package first hits UPS stream (first carrier scan, typically by EOD of pickup date), at a specific time on ship date, or after a set number of hours post-label creation. Current setting to be confirmed and documented here.
| To do | Status | Owner |
|---|---|---|
| Add Express / Next Day Air / 3-Day to checkout | In progress | AP + VF |
| Update transit time estimates | Pending | AP + VF |
| Medium Chocolate Club Bag onboarding | Pending | AP + VF |
| Confirm shipment notification timing preference with Verafied | Pending | AP + VF |
| Moda order routing confirmation | Awaiting order | Monitor |
| Mixed order split test | Awaiting order | Monitor |
Activity log
Chronological record of account changes
March 20 — 2:37 PM
All orders for both SKUs live and processed. First carrier pickup / hand-off to UPS set. All pickups by EOD. Tracking numbers to show movement by end of day.
March 20 — 11:57 AM
Cross-checked with Shopify: all inventory levels, stock counts, and order statuses confirmed correct. Shipped orders showing tracking information properly.
March 20 — 12:00 AM
Go-live confirmed. First shipment (VF44817) staged for pickup.
March 19 — 10:45 PM
On-hold backlog archived. Queue clean.
March 19 — 9:30 PM
Marketplace notification setting enabled.
March 19 — 8:30 PM
Saved working views created: BRN_Active and BLK_Active.
March 19 — 7:15 PM
First live order processed: VF44817. Staged for March 20 pickup.
March 19 — 7:00 PM
23 orders reassigned from NY Warehouse 1 to AP in Shopify.
March 19 — 6:45 PM
VW confirmed cutoffs: BLK from VF44817, BRN from VF44794.
March 19 — 5:15 PM
4 automation rules created and activated.
March 19 — 5:00 PM
Shopify audit complete. Signature required confirmed by VW.
Pre-Launch
Shopify access, AP location, system connection, inventory loaded.
Documents & tools
Account references and portal access
WMS / Operations Portal
https://wms.mypromptly.us/promptly/en_US/Access requires separate credentials.
| Document | Type | Date | Status |
|---|---|---|---|
| Shopify Permissions Guide | Client | Feb 2026 | Delivered |
| Account Reference (APBM-20260320-004) | Client | Mar 20 | Current |
| Account Hub (this page) | Account Page | Mar 20 | Live |
| Non-Disclosure Agreement (NDA) | Legal | Feb 3 | Signed |
| Customer Service Agreement | Legal | Feb 3 | Signed |
| Distribution & Handling Quote (Ref# 7439673644) | Rates | Jan 30 | Approved |
Document requests
Contact Cristal at ops@anfexpromptly.com / (908) 248-8890.Account & legal
Agreements, rates, and account status
| Document | Status | Signed by | Date |
|---|---|---|---|
| Non-Disclosure Agreement (NDA) | Signed | Chujun Wang (service@wgempire.com) | February 3, 2026 |
| Customer Service Agreement | Signed | Chujun Wang (service@wgempire.com) | February 3, 2026 |
| Distribution & Handling Quote | Approved | Ref# 7439673644 (Quote expiration waived) | January 30, 2026 |
Agreement details
NDA and Service Agreement executed via Adobe Acrobat Sign. All agreements are on file with Anfex Promptly. For copies or questions regarding agreements, contact Vitaliy at v@promptly.us.
Rates — Distribution Facility
Quote Ref# 7439673644 · Facility: USNJ1 · January 30, 2026
Inbound receiving — Palletized & loose freight
| Service | Rate | Notes |
|---|---|---|
| Pallet Unloading & Check-in | $12.00 /per pallet | LTL/FTL deliveries |
| Loose Freight (Cartons/Cases) | $3.00 /per case | Customer returns, re-shipments, etc. |
| SKU-level Sortation & Verification | TBC | Only if required / requested |
Storage (monthly)
| Type | Rate | Notes |
|---|---|---|
| Pallet | $35.00 /per pallet | DTC e-commerce pick-pack |
| Bin | $6.00 /per bin | One location per pickable SKU required |
Outbound — E-commerce orders (UPS/FedEx/USPS/DHL)
| Service | Rate | Notes |
|---|---|---|
| Order Fulfillment | $3.00 /per order | Includes up to 3 unit picks |
| Additional Picks | $0.50 /per unit pick | Beyond the included 3 |
| Packing Materials | At cost | If supplied by AP |
| Carrier Charges | Discounted rates | Up to 68% off retail, passed through w/o markup |
Outbound — B2B / Palletized orders
| Service | Rate | Notes |
|---|---|---|
| Case Pick & Load Out (Parcel) | $3.00 /per case | UPS/FedEx/DHL |
| Case Picking (Palletized) | $0.50 /per case | Multi-SKU pallet assembly |
| Pallet Picking | $5.00 /per pallet | Full pallet “as-is” from storage |
| Pallet Load Out | $12.00 /per pallet | — |
| Labeling | $0.50 /per label | If requested |
Account admin & other charges
| Charge | Rate | Notes |
|---|---|---|
| Minimum Monthly Billing | $500.00 /month | All service charges apply toward minimum |
| Monthly Account Management Fee | $200.00 /month | — |
| Special Projects / Manual Labor | $45.00 /hour | — |
Transportation note
Transportation and delivery charges confirmed upon receipt of shipment details (dimensions, weight, destination). All carrier charges passed through at discounted rates without markup (UPS/FedEx/DHL).
Facility specifications
| Specification | Detail |
|---|---|
| Facility | Anfex Promptly USNJ1 — 1319 North Broad Street, Hillside, NJ 07205 |
| Space | 207,000 sq. ft |
| Location | Close proximity (<4 miles) to terminals at Port of NY/NJ & EWR Airport |
| Certifications | FDA-registered |
| Capabilities | E-commerce pick-pack, same-day delivery, B2B/B2C case picking, transload/cross-dock, export consolidation |