Account Hub BETA
Verafied New York — 3PL Fulfillment by Anfex Promptly
Account
#32020036VERAFIED New York Go-Live: March 20, 2026
Fulfillment Facility
Anfex Promptly (USNJ1)1319 N. Broad St, Hillside NJ 07205 NYC Satellite Hub Model · NYC Satellite Hub Model
| SKU | Product | Status |
|---|---|---|
| FW25BG02_BLK | Black Club Bag | LIVE |
| FW25BG02_BRN | Chocolate Club Bag | LIVE |
| FW25BG03_BRN | Medium Chocolate Club Bag | Pending |
Scope
D2C fulfillment — domestic US. Signature required + shipment insurance on every order. NYC Satellite Hub operations — coordinating movements to and from the Verafied Showroom and Verafied locations as part of the co-location fulfillment model.
Excluded from AP
International orders · Moda Operandi / Mirakl orders · Non-AP SKU orders. These continue to be handled by Verafied team with no change to existing process.
Weekly operations call — Proposed
AP would like to offer a standing weekly ops call on Wednesdays during the initial ramp-up period to ensure the account runs smoothly, address any issues in real time, and align on growth and scaling plans. Timeline and duration to be confirmed jointly. Contact Cristal (ccortes@anfexpromptly.com) to schedule.
Your Account Manager
Cristal
ops@anfexpromptly.com · (908) 248-8890
Day-to-day ops · Orders · RTS · Claims · Receiving
Escalations
Vitaliy — CEO
v@anfexpromptly.com ·
Account escalations · High-value situations · Strategic
Quick links
WMS / Operations Portal →
Separate credentials requiredInbound Shipment Tracking Board → Track all inbound shipments to AP facility
Submit New Inbound Shipment → Notify AP of incoming stock, packaging, or materials
How it works
End-to-end fulfillment flow — click each step
01
Order placed
Shopify
02
Routed to AP
By SKU
03
Allocated
Reserved
04
Packed
USNJ1
05
Shipped
Insured + sig req
06
Confirmed
Shopify updated
Customer places a domestic US order on Shopify containing one or more of the active Verafied SKUs handled by AP. Shopify records the order and determines fulfillment routing based on which location holds inventory for those SKUs.
Order is automatically routed to Anfex Promptly USNJ1. No manual action required — the system reads the SKU and assigns the order to the AP fulfillment location. International orders and Moda Operandi orders are excluded from AP's queue entirely and handled by the Verafied team directly, exactly as today.
Units are reserved immediately against AP's on-hand stock at USNJ1, preventing oversell across all channels. The order enters AP's fulfillment queue for the fulfillment team to process.
AP's fulfillment team picks, barcode-verifies, and packs using Verafied-approved materials and packaging standards. Every order is packed to Verafied's specification. No input required from Verafied's team at this stage.
Shipped with signature required and full shipment insurance on every package. Both are applied automatically to every label AP generates — no exceptions. The customer receives a Shopify-native tracking notification immediately upon shipment.
Shopify is updated automatically — order marked fulfilled, inventory deducted at the AP location only, customer's tracking number live. Your other Shopify locations and Moda Operandi integration are completely unaffected.
Anfex Promptly handles
Domestic US orders for all AP-handled SKUs. Pick, pack, and ship with signature required and full shipment insurance on every order. Inventory storage and receiving at USNJ1. Automatic fulfillment and tracking updates to Shopify. All returns, RTS handling, and insurance claim management on Verafied's behalf.
Verafied team handles
All international orders. Moda Operandi orders via Mirakl (fully unaffected by AP setup). NY Warehouse 1 fulfillment as before. Dumbo Showroom walk-in sales. Customer service and refund decisions. Shipsurance claims on NY Warehouse 1 shipments.
Process logic overview
Shopify is the source of truth for all inventory and orders. When a domestic US order comes in for an AP-handled SKU, it routes to AP automatically — no manual handoff needed. AP processes the order end-to-end and pushes fulfillment status and inventory updates back to Shopify at the AP location only. The Verafied team's own locations (NY Warehouse 1 and Dumbo Showroom) are never touched by AP's system. AP also serves as the NYC satellite hub for Verafied’s Showroom and in-house operations — coordinating movements to and from Verafied locations as part of the integrated fulfillment model. All channels — including Moda Operandi via Mirakl — continue operating without any change to their existing setup.
Teams & contacts
Who is who — both sides
Anfex Promptly — AP Team
Cristal (Anfex Promptly)
ccortes@anfexpromptly.com
(908) 248-8890
(908) 248-8890
Day-to-day ops · Orders · RTS · Insurance claims · Receiving
Larysa
Billing
billing@anfexpromptly.com
Invoicing · Billing questions
Ops Team
Fulfillment & Operations
ops@anfexpromptly.com
(908) 248-8890
(908) 248-8890
Receiving · Shipping · Facility queries
Vitaliy (Anfex Promptly)
v@anfexpromptly.com
Account escalations
Verafied New York — Client Team
Raymond
Tech & Operations
Direct
Shopify admin · Moda/Mirakl integration · Location management · Tech setup & coordination
Verafied CS Team
Customer Service
Direct
Customer communications · Reship / refund decisions · Order inquiries
Vera Wang
Founder & Owner
Direct — via V
Strategic decisions · Escalations · Account ownership
How AP and Verafied team communicate
Primary channel: Work chat (V, Michael, Vera — shared group). Cristal is the single operational point of contact between AP's fulfillment team and Verafied's customer service team. All RTS notifications, order questions, and inventory updates flow through Cristal to Verafied CS — AP does not contact customers directly. Tech coordination (Shopify, inventory sync, routing) is handled between V/Alex and Raymond.
Launch SKUs & order routing
Active products and routing logic
| SKU | Description | Insurance | Signature | Status |
|---|---|---|---|---|
| FW25BG02_BLK | Black Club Bag | Shipment insurance — every order | Required | LIVE |
| FW25BG02_BRN | Chocolate Club Bag | Shipment insurance — every order | Required | LIVE |
| FW25BG03_BRN | Medium Chocolate Club Bag | Shipment insurance — every order | Required | Pending |
| Order type | Routing | Handled by | Notes |
|---|---|---|---|
| Domestic US — AP-handled SKUs | Anfex Promptly USNJ1 | AP — automatic | Signature + insurance applied automatically |
| NYC satellite hub — Showroom & Verafied locations | AP USNJ1 ↔ Verafied NYC | AP coordinates | Inbound/outbound movements between AP facility and Verafied Showroom |
| International orders | Excluded from AP queue | Verafied team as before | No change to existing process |
| Moda Operandi orders | Excluded from AP queue | Verafied team via Mirakl | Mirakl integration fully unaffected |
| Mixed: AP SKU + other SKU | Partial fulfillment | AP ships AP SKU · Verafied ships remainder | Shopify shows split fulfillment automatically |
Mixed orders
When a single order contains one AP SKU and other items AP does not hold, AP processes and ships the AP SKU line only. That line is marked fulfilled from Anfex Promptly in Shopify. The remaining items stay unfulfilled for the Verafied team to ship from their location as usual. No disruption to the customer experience.
Inventory location independence
AP's stock is held at USNJ1 only. NY Warehouse 1 and Dumbo Showroom inventory are fully separate — nothing AP does affects those counts. The Moda Operandi / Mirakl integration reads from NY Warehouse 1 only and is completely unaffected by AP's operations.
Process map
Visual overview of order routing and fulfillment logic
Anfex Promptly
Verafied team
Shared / system
Decision point
Filter rule summary — automation rules fire in this order
| Priority | Rule | Condition | Action |
|---|---|---|---|
| 1 | Exclude International | Ship-to ≠ US | Do not import to AP queue — Verafied team handles |
| 2 | Exclude Moda Operandi | Source / notes = Moda / Mirakl | Do not import to AP queue — Mirakl / Verafied handles |
| 3 | Route AP SKUs | SKU = FW25BG02_BLK, FW25BG02_BRN, or FW25BG03_BRN | Import to AP queue — ship from USNJ1 |
| 4 | Signature Required | Store = Verafied + AP SKU present | Delivery confirmation = Signature Required |
| 5 | Insurance | Store = Verafied + AP SKU present | Shipment insurance applied to every label — no exceptions |
Insurance & claims
Shipment insurance — every AP-processed order without exception
Applied automatically — no action required from your team
Every order fulfilled by Anfex Promptly is fully covered by shipment insurance. This is applied automatically to every label AP generates — including reshipments following an RTS. No setup, no manual action, no additional cost to Verafied.
| Coverage | Status | Who manages | Timeline |
|---|---|---|---|
| Lost in transit | Covered | AP files and manages on Verafied's behalf | 1–2 weeks from filing |
| Damaged on delivery | Covered | AP files and manages on Verafied's behalf | 1–2 weeks from filing |
| Non-delivery (delivered but not received) | Covered | AP files and manages on Verafied's behalf | 1–2 weeks from filing |
| NY Warehouse 1 orders (Shipsurance / Shopify) | Verafied team | Unchanged — AP not involved | — |
To initiate a claim
Contact Cristal at ccortes@anfexpromptly.com or (908) 248-8890 with the order number and a brief description of the issue. AP will open and manage the claim and provide status updates at each stage through to resolution.
Escalation
For urgent situations or high-value orders, contact ops@anfexpromptly.com or (908) 248-8890 with URGENT in the subject line. AP takes full responsibility for every claim on orders it processes.
Returns & return to sender
Process, workflow, and contacts
Most common cause
Customer unavailable to sign for delivery. All AP-processed orders require signature at delivery. Shopify-native out-for-delivery notifications are sent on every AP order to reduce missed deliveries. The returns and RTS workflow below is a proposed framework — final process, communication channels, and tooling to be confirmed jointly with the Verafied team during initial weekly ops calls.
1
Package returned to AP USNJ1
Carrier returns the undeliverable package to Anfex Promptly as the registered ship-from address.
Carrier → AP Fulfillment Center
2
AP receives, logs RTS, and restocks unit
The return is logged in AP's system and the unit is returned to available inventory. Cristal is notified the same business day with the order number, SKU, return reason, and date.
AP Fulfillment Center → Cristal — same business day
3
Cristal notifies Verafied team
Cristal sends full order details to Verafied CS. Cristal is the single point of contact between AP and Verafied's customer service team. AP never contacts the customer directly.
Cristal → Verafied CS — within 4 hours of AP receiving the return
4A
Reship path
Verafied CS confirms the new delivery address with Cristal. AP generates a new shipment with insurance and signature applied automatically. Shopify is updated when the new label is generated.
Verafied CS → Cristal → AP ships
4B
Refund path
Verafied CS processes the refund in Shopify. Cristal updates AP's system to reflect the restocked unit. Inventory count at the AP Shopify location is corrected accordingly.
Verafied CS in Shopify · Cristal updates AP system
Escalation
For repeat RTS situations, high-value orders, or any case requiring immediate attention — contact ops@anfexpromptly.com or (908) 248-8890 with URGENT in the subject line.
Inbound shipments
Sending stock, packaging, and materials to AP — including Showroom movements
AP Fulfillment Facility — USNJ1
Anfex Promptly
1319 North Broad Street, Hillside NJ 07205
Attn: VERAFIED / Cristal Cortes
Phone
(908) 248-8890 Email
ops@anfexpromptly.com
(908) 248-8890 Email
ops@anfexpromptly.com
| Inbound type | Attn line | Action on receipt |
|---|---|---|
| Product stock (cartons / pallets) | VERAFIED / Cristal Cortes | AP receives, counts, confirms WRO, Cristal notified, Shopify AP location updated |
| Packaging materials (tissue, boxes, inserts) | VERAFIED / Cristal Cortes | Received and held in VERAFIED packing area. Cristal notified same day. |
| Uline orders placed direct by Verafied | VERAFIED / Cristal Cortes | Same address and attn line — received and held with VERAFIED materials |
| Showroom / Verafied location transfers | VERAFIED / Cristal Cortes | Movements between AP USNJ1 and Verafied NYC locations. Coordinated via Cristal. Inventory updated upon receipt at either end. |
Inventory update on receipt
Once inbound stock is confirmed received at USNJ1, AP updates the inventory count in the fulfillment system. This automatically pushes the updated level to Shopify at the Anfex Promptly location only. NY Warehouse 1 and Dumbo Showroom counts are never affected.
Shipping
Domestic US rates and requirements
| Service | Condition | Customer pays |
|---|---|---|
| Standard (3-4 business days) | Orders $100.00+ | FREE |
| Standard (3-4 business days) | Orders $1.00 - $99.99 | $12.95 |
Coming soon
Express shipping (1-2 business day delivery) proposed at $35.00 flat rate. Pricing to be confirmed with Verafied team. Standard transit time updated from 3-4 to 3-5 business days to reflect actual UPS Ground delivery windows from Hillside, NJ (Zone 8 destinations such as CA, WA, AZ require 5 business days).Shipping zones from USNJ1 (Hillside, NJ) — UPS Ground
| Zone | Coverage | Transit | % of orders |
|---|---|---|---|
| 1-2 | NJ, NY, PA, CT, MA, MD | 1-2 days | 41% |
| 3-4 | OH, IL | 2-3 days | 9% |
| 5-6 | TN, FL, TX, AR | 3-4 days | 18% |
| 7-8 | CA, WA, AZ, NV | 4-5 days | 32% |
Based on 34 shipments processed March 20, 2026. Average carrier cost per order: $30.28.
| Requirement | Detail |
|---|---|
| Signature Required | Applied automatically. Corrected per Verafied confirmation March 19, 2026. |
| Shipment Insurance | Applied automatically, including reshipments |
| Same-Day Cutoff | 12:00 PM EST |
| Primary Carrier | UPS |
Inventory
Stock management and locations
| Event | What happens |
|---|---|
| Inbound arrives | AP receives, counts, confirms. Shopify AP location updated. |
| Order ships | Inventory deducted automatically from AP location. |
| Reconciliation | AP cross-checks internal counts against Shopify daily. |
Location independence
AP, NY Warehouse 1, and Dumbo Showroom inventories are fully independent. Moda/Mirakl reads from NY Warehouse 1 only.Returns restocking
Returns for NY Warehouse 1 orders should restock there, not to AP. Coordinate with AP if AP restocking needed.| Shopify Location | Role |
|---|---|
| Anfex Promptly (USNJ1) | 3PL fulfillment |
| DUMBO Office | Showroom / office |
| NY Warehouse 1 (Default) | Verafied warehouse |
Updates & to do
Latest changes and upcoming items
March 20, 2026 — Go-Live
FW25BG02_BLK and FW25BG02_BRN live and shipping from USNJ1. 34 orders processed and handed off to UPS on first live day. All inventory, order statuses, and tracking confirmed accurate across systems. Signature requirement corrected per Verafied confirmation (signature confirmation, not adult signature).March 19, 2026 — Configuration complete
All settings configured. Automation rules live. Signature requirement initially set during configuration. Corrected to signature confirmation (not adult signature) per Verafied confirmation on March 19 at 5:00 PM.Shipment notification settings — To be confirmed
Customer email notifications on shipment are managed through Shopify. Options under discussion with Verafied team: notification sent when label is created (immediate), when package first hits UPS stream (first carrier scan, typically by EOD of pickup date), at a specific time on ship date, or after a set number of hours post-label creation. Current setting to be confirmed and documented here.
| To do | Status | Owner |
|---|---|---|
| Add Express / Next Day Air / 3-Day to checkout | In progress | AP + VF |
| Update transit time estimates | Pending | AP + VF |
| Medium Chocolate Club Bag onboarding | Pending | AP + VF |
| Confirm shipment notification timing preference with Verafied | Pending | AP + VF |
| Returns & RTS process: finalize communication channel and tooling with Verafied team | Pending | AP + VF |
| 3rd party billing setup (Moda / FedEx) | Pending | AP + VF |
| Moda order routing confirmation | Awaiting order | Monitor |
| Mixed order split fulfillment | Confirmed | Complete |
Activity log
Chronological record of account changes
March 22 — 10:15 PM
All order feeds cross-checked. Mixed order split in Shopify confirmed working correctly — AP fulfillment system updated with AP SKU line only as expected. Split fulfillment validated end-to-end.
March 20 — 10:30 PM
Shipping data analyzed from Day 1 (34 shipments). Standard transit time corrected to 3-5 business days (was 3-4). Zone distribution: 41% Zones 1-2 (Northeast, 1-2 days), 32% Zones 7-8 (West Coast, 4-5 days). Express shipping tier proposed at $35.00 flat rate (1-2 day delivery) — pending Verafied confirmation. Average carrier cost per order: $30.28.
March 20 — 9:47 PM
Manual verification of stock levels and order management completed. All inventory cross-checked across systems. Physical recount authorization pending for one SKU to confirm alignment.
March 20 — 9:38 PM
Inventory discrepancy identified for FW25BG02_BLK: Shopify showed 157, fulfillment system showed 156. Root cause: Verafied team restocked return VF44248 to the Anfex Promptly location at 1:59 PM instead of NY Warehouse 1. AP does not process returns or restocks — adjustment made in Shopify to deduct 1 unit at AP location (157 → 156). Both systems now aligned. Third instance of returns restocked to incorrect location identified (VF36041, VF42737, VF44248) — to be addressed on Wednesday ops call.
March 20 — 5:39 PM
All orders picked up. Carrier hand-off to UPS completed. Total of 34 orders processed and shipped on first live day.
March 20 — 3:00 PM
Account Hub (Beta) deployed to verafied.anfexpromptly.com. Password-protected access with 14 reference sections covering full account operations.
March 20 — 2:37 PM
All orders for both SKUs staged. Carrier pickup confirmed. Tracking to show movement by EOD.
March 20 — 11:57 AM
Cross-checked with Shopify: inventory levels, stock counts, and order statuses confirmed accurate. Tracking information reflecting properly.
March 20 — 9:00 AM
First live operations day. Team processing orders from saved working views, oldest first. BRN from VF44794, BLK from VF44817.
March 19 — 10:45 PM
On-hold backlog (1,865 orders) archived. Queue clean for morning operations.
March 19 — 10:30 PM
Return restock issue identified: VF36041 (Dec 2025 return) restocked to AP location instead of NY Warehouse 1. Likely due to orders originally allocated to NY Warehouse 1 during pre-handoff. Flagged for Verafied team.
March 19 — 10:00 PM
Mixed order import verified (VF44770). Both AP and non-AP line items imported correctly. Order before BLK cutoff — archived per Verafied instruction.
March 19 — 9:30 PM
Marketplace notification settings enabled. Ensures fulfillment system notifies correct Shopify location for inventory updates.
March 19 — 9:00 PM
Inventory adjustment history audited across both SKUs. All entries accounted for. No unauthorized modifications.
March 19 — 8:30 PM
Saved working views created for team: BRN_Active and BLK_Active. Inactive automation rules for old accounts cleaned up.
March 19 — 8:00 PM
Product-level tagging set on both AP SKUs for consistent order identification.
March 19 — 7:15 PM
First live order processed: VF44817 (Black Club Bag). Picked, packed, labeled, and staged for March 20 carrier pickup.
March 19 — 7:00 PM
23 orders reassigned from NY Warehouse 1 to Anfex Promptly (USNJ1) location in Shopify. BLK: 3 orders, BRN: 20 orders.
March 19 — 6:45 PM
Verafied (VW) confirmed order cutoffs: BLK starting from VF44817, BRN starting from VF44794. Orders before cutoffs handled by Verafied team.
March 19 — 6:00 PM
Automation rules reprocessed and validated. International and Moda Operandi exclusion rules confirmed working.
March 19 — 5:00 PM
Shopify settings audit completed. Locations, order routing, shipping rates, and inventory verified. Verafied (VW) confirmed signature confirmation is sufficient (not adult signature). 4 automation rules created and activated.
Pre-Launch
Shopify collaborator access granted (admin level). AP location created in Shopify. Fulfillment system connected. Inventory loaded: BLK 167 units, BRN 480 units. Permissions document and onboarding materials delivered to Verafied team.
Documents & tools
Account references and portal access
WMS / Operations Portal
https://wms.mypromptly.us/promptly/en_US/Access requires separate credentials.
| Document | Type | Date | Status |
|---|---|---|---|
| Shopify Permissions Guide | Client | Feb 2026 | Delivered |
| Account Reference (APBM-20260320-004) | Client | Mar 20 | Current |
| Account Hub (this page) | Account Page | Mar 20 | Live |
| Non-Disclosure Agreement (NDA) | Legal | Feb 3 | Signed |
| Customer Service Agreement | Legal | Feb 3 | Signed |
| Distribution & Handling Quote (Ref# 7439673644) | Rates | Jan 30 | Approved |
Document requests
Contact Cristal at ops@anfexpromptly.com / (908) 248-8890.Account & legal
Agreements, rates, and account status
| Document | Status | Signed by | Date |
|---|---|---|---|
| Non-Disclosure Agreement (NDA) | Signed | Authorized signatory | February 3, 2026 |
| Customer Service Agreement | Signed | Authorized signatory | February 3, 2026 |
| Distribution & Handling Quote | Approved | Ref# 7439673644 (Quote expiration waived) | January 30, 2026 |
Agreement details
NDA and Service Agreement executed via Adobe Acrobat Sign. All agreements are on file with Anfex Promptly. For copies or questions regarding agreements, contact office-corp@anfexpromptly.com or alex@anfexpromptly.com.
Rates — Distribution Facility
Quote Ref# 7439673644 · Facility: USNJ1 · January 30, 2026
Inbound receiving — Palletized & loose freight
| Service | Rate | Notes |
|---|---|---|
| Pallet Unloading & Check-in | $12.00 /per pallet | LTL/FTL deliveries |
| Loose Freight (Cartons/Cases) | $3.00 /per case | Customer returns, re-shipments, etc. |
| SKU-level Sortation & Verification | TBC | Only if required / requested |
Storage (monthly)
| Type | Rate | Notes |
|---|---|---|
| Pallet | $35.00 /per pallet | DTC e-commerce pick-pack |
| Bin | $6.00 /per bin | One location per pickable SKU required |
Outbound — E-commerce orders (UPS/FedEx/USPS/DHL)
| Service | Rate | Notes |
|---|---|---|
| Order Fulfillment | $3.00 /per order | Includes up to 3 unit picks |
| Additional Picks | $0.50 /per unit pick | Beyond the included 3 |
| Packing Materials | At cost | If supplied by AP |
| Carrier Charges | Discounted rates | Up to 68% off retail, passed through w/o markup |
Outbound — B2B / Palletized orders
| Service | Rate | Notes |
|---|---|---|
| Case Pick & Load Out (Parcel) | $3.00 /per case | UPS/FedEx/DHL |
| Case Picking (Palletized) | $0.50 /per case | Multi-SKU pallet assembly |
| Pallet Picking | $5.00 /per pallet | Full pallet “as-is” from storage |
| Pallet Load Out | $12.00 /per pallet | — |
| Labeling | $0.50 /per label | If requested |
Account admin & other charges
| Charge | Rate | Notes |
|---|---|---|
| Minimum Monthly Billing | $500.00 /month | All service charges apply toward minimum |
| Monthly Account Management Fee | $200.00 /month | — |
| Special Projects / Manual Labor | $45.00 /hour | — |
Transportation note
Transportation and delivery charges confirmed upon receipt of shipment details (dimensions, weight, destination). All carrier charges passed through at discounted rates without markup (UPS/FedEx/DHL).
Facility specifications
| Specification | Detail |
|---|---|
| Facility | Anfex Promptly USNJ1 — 1319 North Broad Street, Hillside, NJ 07205 |
| Space | 207,000 sq. ft |
| Location | Close proximity (<4 miles) to terminals at Port of NY/NJ & EWR Airport |
| Certifications | NYC Satellite Hub Model |
| Capabilities | E-commerce pick-pack, same-day delivery, B2B/B2C case picking, transload/cross-dock, export consolidation |